Some security breaches are worse than others. If your bank suffers a breach, the potential for damage is enormous, because banks necessarily store a lot of critical information about you and your money.
Almost as bad are breaches of health-related services, because those systems may store extremely private information about you and your medical history.
Which makes the recently-announced breach of Canada’s LifeLabs (PDF) very disturbing.
The Ars Technica story about this provides a helpful summary of what happened, although it starts out by saying that LifeLabs “paid hackers an undisclosed amount for the return of personal data they stole”. Data can be copied, and when someone copies data to which they have no legal access, it’s a crime. But the idea that data can be ‘returned’ is bizarre.
It’s more likely that LifeLabs was the victim of a ransomware attack, in which data is encrypted by attackers, rendering the data useless until a ransom is paid and the data decrypted by the attackers.
However, it’s also possible that the attackers copied the data to their own systems before encrypting it, with the aim of selling that extremely valuable data, containing names, addresses, email addresses, customer login IDs and passwords, health card numbers, and lab tests. So far, there’s no evidence that the data has made its way to any of the usual dark web markets for such data, but there’s no way to be sure that won’t happen.
Charles Brown, President and CEO of LifeLabs, posted An Open Letter to LifeLabs Customers on December 17, in which he discloses the breach and apologizes to customers. While it’s good to see the company take responsibility, an apology is hardly sufficient. Even the offer of “one free year of protection that includes dark web monitoring and identity theft insurance” seems unlikely to satisfy affected customers. There’s at least one petition in the works, “calling on Parliament’s Standing Committee on Access to Information, Privacy and Ethics (ETHI) to investigate LifeLabs, and put forward recommendations to ensure this doesn’t happen again.”
In British Columbia, users access their LifeLabs test results online using a service called eHealth. It’s not clear whether LifeLabs’ relationship with eHealth is in any way related to this breach. At this point it appears that it makes no difference whether you signed up to access your test results using eHealth. In other words, changing your eHealth password, while advisable, seems unlikely to mitigate the potential damage.
However, as usual in the case of any breach, you should review your passwords, and if you’ve used your LifeLabs or eHealth password for any other site or service, change those passwords to something unique. Do it now.