Category Archives: Windows

Things that are bad, Windows

Crowdstrike update kills millions of Windows computers worldwide

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If you don’t have Crowdstrike security software on your Windows 10+ computers, you’re one of the lucky ones, along with folks running Linux or macOS.

If you do run Crowdstrike on Windows, this is a bad day, because manual, in-person intervention is the only way to get past the infinitely-looping Blue Screen Of Death affecting millions of computers this morning.

Of course, even if you’ve managed to avoid Crowdstrike on Windows, you’re likely to be affected by this bug, because there’s a good chance that services you use are going to be dealing with it today, and in the meantime will be unusable. That includes 911 call systems, airlines, healthcare providers, and banks.

What happened?

In the early hours of July 19, Crowdstrike pushed out an update for its security software. Crowdstrike client software on millions of computers dutifully applied the update, and the nightmare began.

Microsoft’s advice is apparently to try rebooting affected computers… up to 15 times. Apparently, eventually Windows figures out something is wrong and reverts the problematic update. Or possibly Windows runs long enough to download and install the fixed update from Crowdstrike. I don’t know if this is serious advice or not.

IT folks who manage hundreds or even thousands of affected computers are going to have a very bad day. It will be even worse if those computers are using full disk encryption. Some people are opting to recover from backups, but that gets tricky when encryption is used.

The part that really bugs me about this mess is that Crowdstrike staff clearly did not test the problematic update at all before pushing it out. If they had tested it even once, the problem would have been revealed.

Crowdstrike’s stock is apparently tumbling today, and I’m okay with that, because it will provide ample motivation for the company to improve its testing process.

In the meantime, it might be a good idea to take the next few days off, cancel travel plans, and pick up a good book. Unless you’re an IT person, in which case you’re going to be very busy today.

More about this from The Verge.

Brian Krebs reports on the problem.

Followup analysis from The Verge.

A new recovery tool from Microsoft can help with remediation efforts.

Crowdstrike’s Remediation and Guidance Hub.

Definitions, Windows

What is the Blue Screen of Death?

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The Blue Screen of Death (BSoD) is an error screen displayed on a Windows computer system after a fatal system error, also known as a system crash. This error occurs when the operating system reaches a condition where it can no longer operate safely, such as a critical system process failure or hardware failure. Here are some key points about the Blue Screen of Death:

1. Appearance: The BSoD typically displays a blue background with white text, detailing the nature of the error. Modern versions of Windows also show a sad face emoticon and a QR code for quick reference to the error details.

2. Causes:
– Hardware Issues: Problems with hardware components such as faulty RAM, overheating, or hardware not being properly seated.
– Driver Issues: Incompatible or outdated drivers that fail to work correctly with the operating system.
– Software Issues: Bugs in the operating system or other critical software components.
– Corrupted System Files: Essential files required for the operating system to run properly may be missing or damaged.
– Overclocking: Running hardware components at speeds higher than their default settings can lead to instability.

3. Error Codes: The BSoD displays a stop code, which helps diagnose the cause of the crash. These codes can be looked up to understand the specific error.

4. Prevention and Troubleshooting:
– Regular Updates: Keeping the operating system and drivers up to date can prevent many causes of BSoD.
– Hardware Checks: Regularly checking hardware components for faults and ensuring they are properly installed.
– System Scans: Running regular scans for malware and corrupted system files.
– Safe Mode: Booting into Safe Mode to troubleshoot and isolate the cause of the crash.

5. Recovery: After a BSoD, the system may automatically restart. Users can also use recovery tools provided by Windows, such as System Restore, to revert the system to a previous state.

The Blue Screen of Death is a critical indicator of serious issues that need immediate attention to prevent further damage and to restore system stability.

(Ed: written by ChatGPT; verified by jrivett.)

Edge, Microsoft, Things that are bad, Windows

Microsoft’s Edge-related shenanigans continue

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There’s apparently a team of people at Microsoft who spend all their time trying to come up with sneaky ways to get Windows users to switch to Edge as their default web browser. To be clear, I have no direct evidence that such a team exists, but it seems likely.

The latest trick? Automatically importing Chrome bookmarks into Edge, then sneakily running Edge instead of Chrome, presumably in the hope that some users will fail to notice the difference.

In practise, though, I doubt many people will be fooled, because site passwords are not imported along with the bookmarks. They will, I think, realize that something funny is going on when their site passwords are missing.

I wonder how far Microsoft is willing to go with these tricks. They’ve been doing this kind of thing since the early Internet Explorer days, so it’s nothing new. The company has been spanked from time to time for these shenanigans, but those spankings don’t seem to have been much of a deterrent.

Tom Warren over at The Verge has the details of his own encounter with this latest trick.

UPDATE 2024Feb16: The Verge reports that Microsoft has quietly changed this behaviour in Edge, calling it a ‘bug’. Riiiiiiiight.

Edge, Microsoft, Things that are bad, User Interface (UI), Windows

Microsoft can’t stop bugging us about Edge

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They just can’t help themselves. Microsoft’s latest attempt to prevent Windows users from switching away from their browser of choice takes the form of a large panel that appears in Edge when you download another browser.

I suppose that as long as what they’re doing is legal, they’re just being pushy. Still, one could argue that they have an unfair advantage: the user has to use Edge to download another browser on Windows. But regardless of its legality, this behaviour is very annoying.

The Verge posted a useful summary of Microsoft’s recent attempts to steer Windows users away from other web browsers.

At least this latest intrusion seems like a sincere attempt to understand why many Windows users run Edge only to download a different browser. However, there are a few obvious answers missing from the poll:

  1. Edge won’t let me run an ad blocker or a script blocker (not actually true, but commonly believed).
  2. I hate Microsoft, and only use Windows grudgingly. I avoid Microsoft software as much as possible.
  3. I don’t trust Microsoft any more than I have to.
  4. Edge is just another way for Microsoft to shove ads down my throat.
  5. Edge doesn’t support the plugins I want to use.
  6. Windows is already more intrusive than I would like.
  7. I can’t really control how much Edge communicates with the Microsoft mothership.

And of course it could be much worse. Microsoft could nag you every time you start a non-Edge browser, when you start Windows, or even at random intervals. This latest nag screen only appears once, when you run Edge that first and only time you need it, to download a non-Edge browser.

What else will Microsoft try? Will they actually pay any attention to the results of this intrusive poll?

Dear Microsoft: if you want people to use Edge, try making it better than the other available browsers. You know, compete.

Microsoft, Things that are bad, Windows 10, Windows 11

Bug causes clock problems on Windows 10, 11, Windows Server

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A recently-discovered bug in newer versions of Windows is causing bizarre local time shifts.

Keeping accurate time on computers is important for a lot of reasons, many of which are not obvious to non-technical users. Update schedules, scheduled background tasks, synchronization with server and cloud resources, and many other time-sensitive processes depend on your PC maintaining accurate time.

Because it’s so important, and because various factors can sometimes cause a PC’s clock to drift, operating systems use a variety of methods to check and adjust it. The most obvious of these in Windows can be seen in Windows 10 and 11 in Settings > Time & Language. Windows regularly compares the PC’s clock with an Internet-based clock, such as time.windows.com. When a discrepancy is observed, the PC’s clock is updated.

Between a PC’s internal clock and Windows’ time synchronization, most Windows-based computers are able to maintain accurate time.

But at some point, someone at Microsoft decided that Windows needed additional time checks. So they created something called Secure Time Seeding. This function regularly analyzes secure network traffic from a ‘known good’ host computer, and calculates the current time based on what it sees.

Sounds good, right? Anything that makes the clock more accurate is good, right? Well, no. There’s at least one major problem with Secure Time Seeding, which causes it to get confused about the date and time, and can set your computer’s time based on random values. This has been observed to incorrectly change the Windows clock by minutes, hours, days, or more. As you can imagine, this causes all manner of strange problems.

Microsoft’s response to the report of this bug has been disappointing: they are downplaying its scope and effects. And while it’s true that there are very few reports of this happening, the problems it can cause are bad enough that anyone running Windows 10 and up or Windows Server 2016 and up should disable Secure Time Seeding.

To disable Secure Time Seeding on a Windows 10 or 11 PC, follow the instructions provided by Microsoft.

Trying to make sense of the actions and statements of a corporate behemoth like Microsoft is an exercise in futility. It’s possible that they will realize that this bug is actually very bad, and fix it, or they may find a way to limit its effects, or they may change the feature so that it’s disabled by default. But in the meantime, there are potentially millions of computers out there that might start exhibiting strange clock problems for the forseeable future.

Microsoft, Things that are bad, Windows

Microsoft’s empty promises

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I was just talking about a recent announcement from Microsoft, in which they assured the general public that their days of messing around with user settings and defaults on Windows were behind them.

In that post, Microsoft claimed that they are “reaffirming our long-standing approach to put people in control of their Windows PC experience”. Which I called out as baloney, since Microsoft has a long history of reverting user settings and defaults when it suits Microsoft.

That was on March 18. Yesterday, a mere six weeks later, The Verge reported that “Microsoft is forcing Outlook and Teams to open links in Edge”.

So this is Microsoft once again changing the way Windows works, to favour their own applications. I’m sure there are workarounds, but I’d be willing to bet that these workarounds will need to be reapplied after Windows updates.

Look, I understand that once a corporation gets to a certain size, it can be very difficult for one hand to know what the other is doing. But as I pointed out in my earlier post, Microsoft has engaged in these problematic behaviours for years. For them to a) claim that they’re innocent; b) “reaffirm their approach”; then c) keep right on doing this stuff… is incredibly annoying.

UPDATE: And the shenanigans continue. As of August 2023, Microsoft is showing annoying popups in Windows 11, urging users to switch to Bing for search. These things are appearing on top of games, presentations, and in other extremely inconvenient contexts. Come on, Microsoft, this is some serious bullshit.

UPDATE 2023Sep11: Ctrl.blog has additional details. It looks like Microsoft’s recent announcements about improving Windows’ behaviour were complete bullshit.

Microsoft, Windows

Microsoft frames long-overdue Windows changes as ‘reaffirming our long-standing approach’

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Here are the first two paragraphs of a recent post on the Windows blog:

“Today we’re reaffirming our long-standing approach to put people in control of their Windows PC experience and to empower developers to take advantage of our open platform.

We want to ensure that people are in control of what gets pinned to their Desktop, their Start menu and their Taskbar as well as to be able to control their default applications such as their default browser through consistent, clear and trustworthy Windows provided system dialogs and settings.”

These changes are very welcome, and appear to resolve some particularly annoying Windows behaviours that users have been complaining about for decades.

But for Microsoft to frame these much-needed fixes as “we’ve always done this, and now we’re just making sure” is rather amusing. Come on guys, admitting mistakes is healthy. Are you saying these issues are new? Because they’re not. Are you saying you were unaware of these issues? I doubt that very much, because people have been complaining about them for years. No, this is just Microsoft public relations attempting to revise history.

What Microsoft is conveniently leaving out is that the worst offenses of this kind (reverting user settings, pinning and unpinning shortcuts, changing default applications, etc.) have always been committed by Microsoft. For example, Windows Update had a very annoying tendency to revert the default web browser to Internet Explorer.

Microsoft has of course run into legal trouble for some of these behaviours. It seems clear that reverting a user’s default web browser to a Microsoft browser in the process of updating the operating system is unfair to competitors. And Microsoft has been forced to stop doing some of those things.

Anyway, here’s hoping that Microsoft truly is committed, now, to avoiding such devious — and incredibly annoying — practices.

Cortana, Microsoft, Windows 10

Cortana

Some technologies seem always to be just around the corner. Every few years, people get excited all over again, about 3D media, virtual reality, voice assistants, hoverboards, self-driving cars, flying cars, artificial intelligence, and other things that always turn out to be more hype than anything else.

I started writing the post below about Cortana way back in 2015, but never published it. I can’t even remember why it never got published, but presumably I just lost interest, and figured everyone else would as well.

For a while there, my main interest in Cortana was the ways in which it was making work difficult for IT staff. My favourite example of that is shown in this video of someone prepping a room full of new computers with Windows 10.

Now, all the excitement about Cortana, along with Amazon’s Alexa, has almost completely disappeared. Cortana is still around in recent versions of Windows, but much of its functionality has been stripped away (and now it’s gone). Alexa is being similarly sidelined, and increasingly viewed as a failure.

Why are voice control tools like Cortana and Alexa failing?

  1. Talking to your computer is amusing for a while, but once the novelty wears off, one can’t help noticing that it’s just as easy (and in many cases much easier) to use your mouse and keyboard.
  2. Privacy issues. Computers are really good at making our lives easier. And that’s good. But some technologies, to be truly useful, need to know about us — a lot about us. The most obvious example is Internet advertising: unless you’re blocking ads and related scripts and cookies in your web browser, the ads you see are based on what advertising networks know — or think they know — about you. And that’s just one example. A lot of what makes modern computers useful is based on this tradeoff between privacy and convenience. Computer ‘assistants’ like Cortana and Alexa rely on what they learn about you to improve their effectiveness. And of course they’re always listening.

Anyway, here’s what I wrote back in 2015:

Cortana limitations

Having a computer you can talk to is one of those things that most of us associate with science fiction. Cortana is Microsoft’s attempt to make that fantasy real. The extent to which they have succeeded depends on your point of view. There are loads of examples of cool things Cortana can do in response to your questions and commands, but they still feel very limited to me. Not to put too fine a point on it, there are some things Cortana is good at, and others it is not. If your idea of talking to your computer is to find out the weather, the time, and stock prices, or set up appointments in your calendar, you might find Cortana quite useful. To my way of thinking, unless I can debate philosophy or sports with a computer, I’m not really interested in talking to it.

That said, there are plenty of examples of useful ways to use Cortana (find some). (Editor’s note: I never found any, although admittedly I didn’t look very hard. I assumed if someone found a killer app for Cortana, I’d hear about it.)

Cortana is also region-dependent and may not be available in your country. If that’s the case, and you happen to be an English speaker (which I can assume given that you’re reading this), you can make Cortana work by configuring the Windows region settings to the US. I’m in Canada, and I’ve been using the US English Cortana for a while, and it works fine. The main difference between the versions is the speech recognition database, so the Canadian version is going to be pretty much identical to the US version. There may be other small difference as well, such as units of measurement. If you do decide to tweak the region settings to use the US Cortana, keep in mind that this will affect other apps as well. For instance, your web browser may tell search engines that you’re in the US, and your search results may be regionally skewed as a result. Still, most apps are more likely to use your location than your computer’s region configuration when doing their thing.

There are other problems. In my tests, the ‘Hey, Cortana’ feature worked for a few days, then stopped responding. Disabling and re-enabling the feature didn’t help.

Cortana is a fun feature, and it’s likely that many of the current issues will be resolved in the near future. It’s worth looking at, and anyone with Windows 10 should probably try it, but it’s not something that should figure prominently in deciding whether to use Windows 10 at all.

Microsoft, Windows, Windows 11

Den Delimarsky: Windows Needs a Change in Priorities

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In a recent post on his blog, Den Delimarsky explains why he’s disappointed with the direction Microsoft is going with Windows.

Anyone who reads my own posts about Windows will notice that we complain about the same things. Inconsistent user interface elements, disappearing functionality, changes that nobody wants, advertising, and privacy issues all plague Windows 11, just as they do with Windows 10. But with each new Windows release, the problems are only getting worse.

It’s a good read, and I recommend it to anyone who is considering upgrading to Windows 11. It may also be helpful for people who are stuck using Windows 11, in business and education environments. If you’re using Windows 11 and are only vaguely aware that something is rotten in Denmark, this article may clarify things for you.

Microsoft, Patches and updates, Things that are bad, Windows

Microsoft updates still breaking things

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Is it just me, or is Microsoft actually getting worse at this? It seems that every month there are more horror stories about problems caused by MS software updates. Given that Microsoft is still pushing hard for all Windows updates to happen automatically, this is very troubling.

In the latest instance, updates pushed out for January’s Patch Tuesday caused some Windows servers to reboot continuously. For server admins, this is a nightmare scenario.

One could argue that since the problem only affected a specific subset of Windows servers, this was less serious than something that affects all Windows 10 users. But affected servers were potentially used by hundreds or even thousands of people, which amplifies the scope of the problem.

Microsoft’s approach to testing changed with the release of Windows 10, and they now rely on reports from regular users who have opted in to pre-release versions of Windows. It’s clear that this kind of testing is much less useful than proper, methodical testing. Whether Microsoft will eventually go back to proper testing remains unclear. Meanwhile, we all suffer. And wonder whether the next Patch Tuesday is going to be a day of disaster.

Ars Technica and The Verge have more.