The Tech Support Phone Call Scam

The latest SANS OUCH! newsletter (PDF) covers an increasingly-common scam in which the scammer calls their victim on the phone and talks their way into accessing the victim’s computer.

Here’s an except from the newsletter:

“You receive a phone call from a person claiming to be from a computer support company associated with Microsoft or another legitimate company. They claim to have detected your computer behaving abnormally, such as scanning the Internet, and believe it is infected with a virus. They explain they are investigating the issue and offer to help you secure your computer. They then use a variety of technical terms and take you through confusing steps to convince you that your computer is infected, scaring you into ultimately buying their product.”

SANS is a computer security company based in the USA. They publish several excellent newsletters, including OUCH! You can subscribe to any of these lists for free at http://www.sans.org/newsletters/.

About jrivett

Jeff Rivett has worked with and written about computers since the early 1980s. His first computer was an Apple II+, built by his father and heavily customized. Jeff's writing appeared in Computist Magazine in the 1980s, and he created and sold a game utility (Ultimaker 2, reviewed in the December 1983 Washington Apple Pi Journal) to international markets during the same period. Proceeds from writing, software sales, and contract programming gigs paid his way through university, earning him a Bachelor of Science (Computer Science) degree at UWO. Jeff went on to work as a programmer, sysadmin, and manager in various industries. There's more on the About page, and on the Jeff Rivett Consulting site.

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